PRIVACY & TERMS

We have created this privacy and terms policy to demonstrate our firm commitment to your privacy and the protection of your information. This Privacy and Terms Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.SipEzy.com (the "Site").

Email List

Our email marketing is permission based. If you received a mailing from us, it's because our records show that you signed up for our mailing list, directly through us or a partner, or that you have an existing relationship with us and have requested email communication from SipEzy.com in the past, including opt-in during online checkout. We respect your time and attention by controlling the frequency of our mailings. If you have received unwanted or unsolicited email sent from SIPEZY.com or purporting to be sent from SipEzy.com, please forward a copy of that email along with your comments to support@sipezy.com.

How We Protect Your Privacy

We use appropriate security measures to protect against the loss, misuse, and alteration of data. Your information is only available to employees and service providers directly involved with providing you with the types of email communication you requested when you subscribed to our email list. We will never share, sell, or rent your information with any person, company or organization for their promotional use without your advance permission or unless ordered by a court of law.

To Unsubscribe

We also want to make it easy for you to remove your email address from our mailing list. At the bottom of every email is a link that allows you to change your email preferences, or to unsubscribe. Just follow the unsubscribe links at the end of any email.

SIPEZY.com Website

To enjoy our website, SIPEZY.com does not require anyone to share personal information about themselves. You can visit our site, and make an online purchase, without registering with us. When you make a purchase from the SIPEZY.com web store, we will require personal information to complete your purchase and ship your order. We will ask for your name, address, phone number and a valid e-mail address. We will not use the personal information you give us for anything except what we described above. You have the option to opt-in to receive emails from SipEzy and you may review your personal information at any time by clicking the My Account feature (if you created an account during checkout).

We have numerous security provisions and features in place to protect customer orders, credit cards, and personal information on our website. Including a PCI Certified cart with SSL certificate, sitewide https, and EV (Extended Validation).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies are pieces of information that a web site transfers to a visitor's hard drive for record-keeping purposes. Certain limited non-personal identifiable information is recorded by the SIPEZY.com web site when you visit. This limited information includes the type of browser you are using and the operating system or device your computer is using. Our web site and properties also keep track of the number of visitors to the site, the pages they visited and how long they stayed. None of this information includes any personal information about you. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
"Log files" track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site. When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as whether or not you opened our email, the time and date of a webpage you looked at, and the address of the webpage. No personal information about you is collected.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information". When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

Account Login

If you decide to set up an account with SIPEZY.com, we will ask you to create a login name and a password. We will keep all information about your purchases even after your order has shipped. You can review your online account at any time without making a purchase.

How Do We Use Your Personal Information

We use the order information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this order information to:

Communicate with you.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX to power our online store--you can read more about how WIX uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (CCPA) provides California residents with five core rights to data privacy and autonomy, and an additional private right of action of compensation in the event of data breaches.

The core CCPA rights consist of these categories:

right to opt out
right to notice (also known as right to be informed)
right to access
right to deletion
right to equal services and prices

Through all of the privacy policies outlined above, as well as full disclosure and detailed information provided, SipEzy.com supports and complies with these CCPA rights afforded to our online customers, contacts, and consumers. Please note that your use of our website constitutes your unconditional agreement to all policies, terms and conditions listed below.

Liability

All prices displayed on the SipEzy.com website are cited in U.S. dollars. We reserve the right to discontinue or change specifications and prices on the merchandise and services offered, without prior notice and without incurring any obligation to the customer. Products displayed on this website are available while supplies last. We specialize in factory-direct custom cut straws. We may temporarily run out of stock during periods of peak demand. If this were the case, these items would then be unavailable until we can secure more stock, usually within a few weeks at most. We will advise you of the situation and the estimated availability time is inventory issues arise. SIPEZY.com maintains the right to refuse service, terminate accounts or remove/edit content.

SIPEZY.com shall not be liable for any act beyond its reasonable control, including, but not limited to, acts or negligence of third parties, equipment failure, unavailability of supplies or stock, strikes, lock-outs, war, fire, flood, or any other Act of God, any law, regulation, or other act or order of any court or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.

Minimums

SIPEZY® straws is a leading online retailer. Minimum quantities, as well as discounts for larger quantities, are listed in the product pricing tables throughout the product pages of this website.

Warranty, Return & Cancellation Policy

SIPEZY® is committed to providing you with great customer service and top quality stainless steel straws. Despite our quality control efforts, on very rare occasions defective merchandise can slip through. If you are dissatisfied for any reason, please call or email us immediately. Our staff will do what it takes to maintain your satisfaction. SIPEZY.com warrants its products for satisfactory workmanship and material on delivery of goods. Examples of defects from manufacturing include damaged or flawed goods, right out of the box, featuring a defect including a pinhole leak or bent straw tube. Normal wear and tear, including scratches, are not covered under warranty. Defective merchandise pieces will be replaced. As a wholesale supplier our liability is limited to the invoice cost of the item and claims must be made and confirmed within 30 days of delivery with evidence to support your claim approved by our team. Problems with delivered goods are very rare, but if it occurs, our staff will need to inspect the defect or problem to review it after you contact us. Usually you can just email us a few photos to verify the problem. Unauthorized returns will not be accepted.

Shipping & Handling Charges

Prices listed on product page include categories for shipping & handling charges. Product shipping is typically shipped via USPS.

Sale Pricing & Promotional Offers

From time to time, SIPEZY.com may offer discounted products, sale prices, close-outs, and other promotions. Special discount offers, including on sale products, may not be combined with any other offers. Promotional offers may not be combined with other sales, offers, direct manufactured and imported items or product requests beyond listed quantities, and are not valid on past purchases. Contact us for more information.

Copyright Information

The information and arrangement of the SIPEZY.com websites consist of copyrighted material solely owned by SIPEZY®. The individuals shown on our website who are using or posing with our products are shown only to represent typical users of our products and the type of customers with whom we work. The illustration of any trademark on products featured on our website or marketing materials does not constitute any endorsement by the owner of that trademark of SIPEZY® and does not constitute any endorsement by SIPEZY® on behalf of the owner of said trademark or design. The individuals featured on our website or marketing materials do not constitute an endorsement on behalf of these individuals of SIPEZY®products. All trademarks, slogans, text, logos, individuals, or likenesses represented, referred to or used in this site are property of their respective owners.

You may use the information on this website for your personal use in learning more about the principles of wellness, in evaluating our products and services, or in placing an order on this site and for no other purposes. No text, materials, photos, images, icons or graphics from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission and clear attribution to SIPEZY.com and/or SIPEZY®. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate U.S. and international copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Health, Safety and Sustainability Data

Beyond information on our products and services, this website presents notes, data and observations on a range of issues related to health and sustainability. As Zero Waste advocates, one of our broader goals is to educate and inform buyers and the general public as to why it’s important to consider product options that reduce the use of single-use plastic and other waste. All health matters require medical supervision, and the information we present is not meant as a substitute for consulting with a qualified medical professional. In some areas covering technical data or reports, we have hyper-linked to additional sources of information that provide further detail or analysis. We will continue to update this information as more timely and relevant data becomes available.

Indemnity

When an order is manufactured to a customer’s specifications, the customer shall hold SIPEZY® and its affiliates harmless from any liability for trademark, patent or copyright infringements, proprietary rights violations, invasion of privacy or other personal or intellectual property rights infringements or violations. All materials submitted by the customer for use by the factory to produce items ordered will be considered by the factory to be in full compliance with all applicable laws in regards to trademark, service mark, copyright, patent, or similar protection, and the customer has all of the legal rights and authorizations to grant factory a limited license for the express purpose of reproducing such materials on the products.

Payment Terms & Credit Policy

All Payments are Processed to our Parent Company, SIPEZY® .

Credit Card — VISA, MasterCard, American Express, Discover Card

Your advanced payment (options above) will permit prompt production and/or shipping of your order.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at anne@sipezy.com.